Lost luggage

From ScottWiki

Our bag number is SFOBA99915. The flight was on April 5.

What a horrible thing to have to do... All the things in our missing piece of luggage.

• Carpet, 1.5m x 2m approx. 300EUR
  • (http://www.triotours.com/faq/ma/carpets.htm says we should be paying 120-200EUR.)
  • (On the other hand, http://www.medinashop.com/en/quartier.asp?quartier=13 quotes $650USD for something similar! :-)
• Woven silk bed spread. 100EUR
• Pink silk scarf, 50EUR.
• Two pairs leather shoes. 100EUR
• Two blankets, white, red, black. 25EUR each, 50EUR total
• Pink scarf (nz merino wool) $72
• Red fleece/wool jacket. $90
• 1 pair Mythos La Sportiva climbing shoes. $120
• Climbing helmet, $50.
• Two 250g bags looseleaf tea. 10EUR
• Marmot down jacket. (700 weight fill, with hood.) $240USD
• Head phones. $20USD
• 3 Sweaters
  • Black cashmere turtleneck from Ann Taylor, $120
  • Red cardigan from JCrew, $75
  • Swedish-style ski sweater, $110
• Black tights, $5
• White long underwear, $17
• books -- which?
  • Morocco Lonely Planet List price $24, amazon $15.60
  • Consider Phlebas, $11
  • Poland Lonely Planet list $25, amazon $16
  • Polish phrasebook $8
• The bag itself 5EUR
• DVDS
  • 6 seasons of 6 Feet Under. $100 each, total $600USD (cheapest on amazon $271 + sixth season?)
  • 5 other DVDs
    • three brothers $30/$15
    • the machinist $15/$10
    • bugsy malone $16
    • pride and prejudice $30/$18
    •  ???

Total so far: 615EUR + 1706USD.

Their liability is 1000SDR, which is apparently 1,172.90EUR, or 1,430.65USD right now. From what I've read, they're going to haggle over everything -- "Was that down jacket new -- we're only paying half." -- and so on, so we really need to make sure we list everything, not just stop after reaching the liability limit.

Useful advice at http://www.thetravelinsider.info/travelaccessories/lostbaggagerights.htm

Customer service webpage for BA. http://www.britishairways.com/travel/custrel/public/en_us?prim=custsupp

British Airways - Baggage Claims 75-20 Astoria Boulevard Jackson Heights, New York 11370 tel: 1 800-828-8144 (to get anywhere using the telephone, don't enter our claim number, SFOBA99915, just press # -- it's actually possible to speak to a real person this way, not that they can do anything.) fax: 1 347-418-4395